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No Wacom Displays error Cintiq Pro 24

Cintiq and Cintiq Pro
howesk
Posts: 6
Joined: Wed 14. Mar 2018, 11:55

No Wacom Displays error Cintiq Pro 24

Postby howesk » Wed 14. Mar 2018, 13:04

Hey,

The error occurs when I try to access the Display Settings either from the Wacom desktop centre or the Wacom shortcut on the top right of the display itself.

Anyone have any ideas?

Im connected via USB3 / Thunderbolt3 to a 5K iMac.

Drivers are up do date

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: No Wacom Displays error Cintiq Pro 24

Postby wacom1 » Thu 15. Mar 2018, 08:27

You have the 6.3.29-2 driver ? Tablet and pen work ok ? The Cintiq Pro firmware was updated ?

howesk
Posts: 6
Joined: Wed 14. Mar 2018, 11:55

Re: No Wacom Displays error Cintiq Pro 24

Postby howesk » Thu 15. Mar 2018, 09:19

Hey,

Thanks for responding.

Are the latest drivers for Mac 6.3.28-2? If so that's I have installed.

Also there is no available firmware update showing within the desktop centre.

Tablet and pen seem to be woking ok so far. I just need to manage my colour and brightness settings.

Cheers

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: No Wacom Displays error Cintiq Pro 24

Postby wacom1 » Thu 15. Mar 2018, 12:58

You need to get the 6.3.29 driver for the Cintiq Pro 24 - we had it online for a few days, but it was taken down to fix an installation issue. The updated version should be released this week still.


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