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Wacom Cintiq 27" QHD performance Issue

Cintiq and Cintiq Pro
Posts: 1
Joined: Sun 18. Mar 2018, 10:43

Wacom Cintiq 27" QHD performance Issue

Postby Benyo88 » Sun 18. Mar 2018, 11:24

Dear Wacom Community,

I recently bought me a new machine for working... But i run into a performance problem while using the cintiq 27" QHD.


* windows 10 pro 64bit ( Installed on SSD )
* AMD Ryzen Threadripper 1950X 16-Core
* 32GB DDR4 Ram
* Nvidia Geforce 1080 Ti
* input device logitech G402

i just recorded a quick video so you guys are getting a better idea of what problem iam currently facing.

After one month of try and error so many things ...

* fresh windows installation
* tried different drivers for the cintiq
* unplugging everything exept mouse and monitor
* changing input cables on cintiq and second monitor
* just using one monitor
* rent a second monitor to fit the same resolution as the cintiq
* and so on...

i found out that the problem iam currently run into is caused by the cintiq 27" QHD. Everything is working, without having the cintiq plugged in into my pc ( i was thinking before thats maybe some hardware / driver issues ) or to say that more specific
everthing is working even with the cintiq plugged in BUT after installing the lastest / older driver versions for the cintiq 27" QHD on windows 10

Iam so sad about it that my system is not able to draw a simple rectangle in windows with that hardware specs...
And "refreshing" things affacts my games and applications as well... its not just the rectangle on the windows desktop.

Hopefully you guys can help me somehow :(

best regards,


Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom Cintiq 27" QHD performance Issue

Postby wacom1 » Sun 18. Mar 2018, 21:13

You draw the rectange with the pen ? With the mouse ? Did you turn off 'use Windows Ink' in the driver ? That Windows function affect the way and speed how Windows works.

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