Customer Support:

Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here:

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues: ... ListPage-1

Please register our products on
How do I register my Wacom device?:

27qhd not recognised on Mac

Cintiq and Cintiq Pro
Posts: 3
Joined: Tue 20. Mar 2018, 22:09

27qhd not recognised on Mac

Postby ruspitman » Tue 20. Mar 2018, 22:22

I just got a 27QHD and it's coming up as "not recognised", it's turning on and is working as a second monitor but the pen doesn't register and the Wacom software can't see it.

Connected via display port to a mid 2011 27in imac running Yosemite 10.10.5 (I have Adobe CS6 and am wary of updating my OS and having it no longer work)
Installed the appropriate driver - MacOSX - Driver 6.3.24-1 (Mac OS X 10.10)

Any help would be appreciated.



Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: 27qhd not recognised on Mac

Postby wacom1 » Thu 22. Mar 2018, 10:29

For the pen and driver to work, make sure the USB cable is connected properly. You can open the back cover and try another USB cable in case the cable has a problem. Reset driver settings, so that the driver is searching again for the tablet. If the tablet is detected, but pen not, try the eraser end of the pen. If nothing works contact Wacom support in your region.

Posts: 3
Joined: Tue 20. Mar 2018, 22:09

Re: 27qhd not recognised on Mac

Postby ruspitman » Mon 23. Apr 2018, 00:39

Thanks, that was it... I feel like an idiot :)

Return to “Pen Displays”