New user account
If you have trouble to create a new user account and do not receive a confirmation Email, please contact our customer support and we will manually approve your account.
Please send an Email in which you tell us that you agree our Wacom privacy policy. Thank you for your understanding.

Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here:

For clicking problems with Google Chrome see: ... ListPage-1

Please register our products on
How do I register my Wacom device?:

27qhd not recognised on Mac

Cintiq and Cintiq Pro
Posts: 3
Joined: Tue 20. Mar 2018, 22:09

27qhd not recognised on Mac

Postby ruspitman » Tue 20. Mar 2018, 22:22

I just got a 27QHD and it's coming up as "not recognised", it's turning on and is working as a second monitor but the pen doesn't register and the Wacom software can't see it.

Connected via display port to a mid 2011 27in imac running Yosemite 10.10.5 (I have Adobe CS6 and am wary of updating my OS and having it no longer work)
Installed the appropriate driver - MacOSX - Driver 6.3.24-1 (Mac OS X 10.10)

Any help would be appreciated.



Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: 27qhd not recognised on Mac

Postby wacom1 » Thu 22. Mar 2018, 10:29

For the pen and driver to work, make sure the USB cable is connected properly. You can open the back cover and try another USB cable in case the cable has a problem. Reset driver settings, so that the driver is searching again for the tablet. If the tablet is detected, but pen not, try the eraser end of the pen. If nothing works contact Wacom support in your region.

Posts: 3
Joined: Tue 20. Mar 2018, 22:09

Re: 27qhd not recognised on Mac

Postby ruspitman » Mon 23. Apr 2018, 00:39

Thanks, that was it... I feel like an idiot :)

Return to “Pen Displays”