Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 13 pro: Windows 10 Acer R15: No Display

Cintiq and Cintiq Pro
Posts: 1
Joined: Tue 3. Apr 2018, 19:01

Cintiq 13 pro: Windows 10 Acer R15: No Display

Postby lababomination » Tue 3. Apr 2018, 19:10

Hello! I have looked around for quite a bit to find a fix for my problem, but alas, none of them seem to work. I will go through a quick list of what I have tried and such:

Replaced entire Wacom device (via the store return policy) As they believed it was something wrong with the device itself. However, the device hooked up properly (through the Thunderbolt 3, and then through the adapter HDMI and UBS, both of which allow it to work like an intous/bamboo). So the problem is not in the Wacom device itself, or its cords. Nor it's adapters. My computer has 3 USBs, 1 Thunderbolt 3, and an HDMI. I do not have the thunderbolt 2.

Done the whole shebang with extending the desktop display( It does not DETECT! I am sure this is where the problem is). However, I have gone through the hoops of updating, rolling back and all the jazz. The adapters and the monitors via Device Manager.

So, my question is, is there some magic driver I am missing? Perhaps with my NVIDIA Geforce 940 or my intel core(Intel CORE i7)?

I am willing to try anything (other than buying a secondary computer, because that would be just heartbreaking after the investment I put in this Wacom)

Ask me anything and thanks ahead of time!

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13 pro: Windows 10 Acer R15: No Display

Postby wacom1 » Wed 4. Apr 2018, 05:27

For the display you need either a connection USB-C to USB-C to a computer supporting USB-C displayport alternate mode, or the Wacom Link and a displayport connection. If your computer does not support displayport, you would need a HDMI to Displayport adapter. Most HDMI-DP adapters work only the other way round and convert displayport signals to HDMI. I suggest to contact Wacom support as we are working on a solution for HDMI connections.

Posts: 1
Joined: Thu 5. Apr 2018, 19:53

Re: Cintiq 13 pro: Windows 10 Acer R15: No Display

Postby fffranz » Thu 5. Apr 2018, 19:58

I had the same Problem: i solved it with this items:

-UGREEN HDMI DisplayPort 1m HDMI to Displayport
+ StarTech.com 15cm DisplayPort® auf Mini DisplayPort® Adapter
+ UGREEN 2m Mini Displayport auf Displayport Adapterkabel Mini

My Graphics-Card has 1 Displayport and 2 HDMI. The items obove i used with the HDMI - and it works.
Good luck - Frank

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