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Cintiq 24 Pro Fan Noise

Cintiq and Cintiq Pro
battango
Posts: 2
Joined: Wed 9. Jan 2019, 13:50

Re: Cintiq 24 Pro Fan Noise

Postby battango » Thu 10. Jan 2019, 11:27

Thanks Wacom5. Are there any plans to expand the firmware patch to include the other models? I have a pro 16, and it suffers from exactly the same issue - the fan starts up on full shortly after power on, and runs at that speed continuously regardless of brightness etc. I would compare the sound to a mid-powered hair dryer, and it gets annoying, particularly as nothing else I use is this loud. Any fix would be greatly appreciated.

wacom5
Posts: 346
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 24 Pro Fan Noise

Postby wacom5 » Thu 10. Jan 2019, 15:21

So far, we have not seen the need to extend this to other units. I can't tell if we will ever be able to do it or not. If you think your device is too noise, please contact the support team and have the unit checked. You might have an hardware issue with the fans.
https://support.wacom.com

SimonCS
Posts: 4
Joined: Sat 22. Dec 2018, 16:35

Re: Cintiq 24 Pro Fan Noise

Postby SimonCS » Thu 17. Jan 2019, 21:22

wacom5 wrote:
hopphipp wrote:It doesn't work despite the update and reduced speed :-((
Once the fan has switched off, then he jumped again and runs audibly.


So you switched the fan speed to Low Speed and they are still generating the same amount of noise? Please make sure you pressed "Save" before you closed the Settings window. If you still have issues contact our support: https://support.wacom.com



Well, I finally dropped the money on a 24 Pro, and was super happy to install it with my brand new ergo flex arm. Noticed the firmware update for the fans was already installed, which is nice.

...I started feeling pretty let down when ten minutes later the Cintiq's fan started humming repeatedly every 25 seconds despite the fact that I had selected (and saved) the ''low speed'' option...

:(

Now I am considering returning it. I bought it under the assumption that this firmware update was supposed to stop the fans from being erratic and noisy...even my desktop PC is less noisy than that...

wacom5
Posts: 346
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 24 Pro Fan Noise

Postby wacom5 » Mon 21. Jan 2019, 08:26

SimonCS wrote:Well, I finally dropped the money on a 24 Pro, and was super happy to install it with my brand new ergo flex arm. Noticed the firmware update for the fans was already installed, which is nice.

...I started feeling pretty let down when ten minutes later the Cintiq's fan started humming repeatedly every 25 seconds despite the fact that I had selected (and saved) the ''low speed'' option...

:(

Now I am considering returning it. I bought it under the assumption that this firmware update was supposed to stop the fans from being erratic and noisy...even my desktop PC is less noisy than that...

Consider contacting our customer support before you return the device. If there is an issue with Fan Noise even after you installed the firmware and changed the settings, there could be an hardware issue with the fans. https://support.wacom.com


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