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Cintiq 24 Pro Fan Noise

Wacom One, Cintiq and Cintiq Pro
Nickelb
Posts: 1
Joined: Sun 6. Dec 2020, 09:13

Cintiq Pro 24” - constant fan noise?

Postby Nickelb » Sun 6. Dec 2020, 09:37

Hi guys,

I bought a Cintiq Pro 24”, I’ve only used it a few times as I find myself avoiding it because the fans are so loud and are constantly going, regardless if I’m doing anything at all on it, I can still hear the fans over my noise-cancelling headphones and the tablet screen gets hot so quickly I have to wear gloves literally just because of the heat.

I expect this might be normal because it’s running a 4K screen?
I find it so off-putting and hard to work calmly because when you hear fans like such you kinda associate it with “abnormal use”, like you’re pushing a product to its limits and potentially damaging it. (I’m used to the no-noise from the Cintiq 16” and my iMac desktop never has fans going even while doing 3D stuff, so I’ve learned to associate fans with excessive use etc, not when the product is just sitting idle).

I realise the brightness of the screen can play a part, but I trialled lower brightness options and the fans were still going anyway, and honestly if I don’t have the brightness all the way up I feel like I can’t see whites well enough (as I have a 4K Imac desktop right next to me so the difference is quite obvious).
Is it normal for these fans to being going basically as soon as the machine is turned on?
Is it damaging the product?

Hopefully it’s just a “mental” thing, and you get used to them - for some reason because I can hear the aggressive fans I feel like the product is just going to burn itself out, it doesn’t feel like it should be normal, as if the longer I use it the more I’ll be damaging it, which is frustrating because I usually use tablets for hours on end.

Anyway, any thoughts welcome! Hopefully having these fans going 24/7 isn’t reducing the life-span of the product? (As so far regardless of the settings there seems to be no configuration that has allowed the noise/fans to be reduced, except for turning the whole thing off, haha).

Thanks!

cocouacocoua
Posts: 43
Joined: Fri 12. May 2017, 16:56

Re: Cintiq 24 Pro Fan Noise

Postby cocouacocoua » Mon 22. Feb 2021, 14:33

well, 13" Ipad Pro is fan less, while Cintiq Pro 16 is super noisy… one has a SoC, battery and a full set of extras and is still fanless…

I don't know if a bunch or extra pixels or 2 inch larger screen is the problem here…

Cintiqs are great products but competition has 2.5K prodcuts fanless no heat problem and Wacom lacks of that kins of offer.

Beyond 21" Wacom only offers great color 4K with fans option or the very large pixel 1080 option with poor color.

Where is the dreamed 2.5K with good color and W/O fans??

Jeronan
Posts: 2
Joined: Tue 2. Mar 2021, 09:36

Re: Cintiq 24 Pro Fan Noise

Postby Jeronan » Tue 2. Mar 2021, 09:47

I am really interested in the Cintiq 24 Pro, but this fan noise issue is really putting me off.

I am just baffled as to why this screen gets so hot compared to my 32inch 4K Dell monitor that practically runs 18 hours a day.
This is a really good high-end monitor, not cheap and has a very strong high nit back light. Yet it doesn't run hot at all, not even warm to the touch and not requiring a fan at all. It just has a grill on the top for heat dissipation.

More importantly, if for some reason fans are required. At least for the price you are selling these things, I would expect you to at least fit them with high quality silent Noctua fans. Best practice is to go oversize with the fans, so they can run at the optimum RPM for the specific fan, so it runs as silent as possible. For most Noctua fans this is around 20-25%.

Is it possible to replace these fans yourself with Noctua ones? I assume you use standard 12V fans in these?

Apidae9124
Posts: 1
Joined: Thu 29. Apr 2021, 21:53

Re: Cintiq 24 Pro Fan Noise

Postby Apidae9124 » Thu 29. Apr 2021, 22:10

Also been looking forward to upgrade to Cintiq pro 24. But this fan noise.. Was hoping this would be solved by now over the years, putting in noctua fans or smth. Really disappointing.

My employer provided us with Cintiq pro 16 some years ago. Can't stand the constant fan noise! Especially after owning a dead silent 27QHD. If Cintiq pro 24 is even half as bad and noisy as pro 16 - it's still an awfully offputting thing for me.

Wish we could know when these models are going to be reviewed and renewed. Huion and other companies are steadily taking over the market, exponentially because of mentioned issues (price, fan noise, etc) :( Our studio already started getting into those.. Sadly.

cocouacocoua
Posts: 43
Joined: Fri 12. May 2017, 16:56

Re: Cintiq 24 Pro Fan Noise

Postby cocouacocoua » Sat 29. May 2021, 18:18

Jeronan wrote:I am really interested in the Cintiq 24 Pro, but this fan noise issue is really putting me off.

I am just baffled as to why this screen gets so hot compared to my 32inch 4K Dell monitor that practically runs 18 hours a day.
This is a really good high-end monitor, not cheap and has a very strong high nit back light. Yet it doesn't run hot at all, not even warm to the touch and not requiring a fan at all. It just has a grill on the top for heat dissipation.

More importantly, if for some reason fans are required. At least for the price you are selling these things, I would expect you to at least fit them with high quality silent Noctua fans. Best practice is to go oversize with the fans, so they can run at the optimum RPM for the specific fan, so it runs as silent as possible. For most Noctua fans this is around 20-25%.

Is it possible to replace these fans yourself with Noctua ones? I assume you use standard 12V fans in these?


If someone find this could be a solution PLEASE!! tell us! I would be delighted to sacrifice the warranty in order to get a silent tablet.

DutchDimension
Posts: 2
Joined: Tue 21. Apr 2020, 09:27

Re: Cintiq 24 Pro Fan Noise

Postby DutchDimension » Wed 23. Jun 2021, 10:03

Oh dear. Here I am nearly ready to make the decision to purchase a Wacom Cintiq Pro 24". Then through watching YouTube video reviews I find out that it's got a fan inside.
I tell myself, this is 2021... modern tech, how bad can it really be? And then I read this thread. Suffice to say I changed my mind. I can't tolerate another fan in my office. Sorry Wacom, this is bad product design. No sale. Such a shame.

IzelPhotography
Posts: 1
Joined: Fri 2. Jul 2021, 16:13

Re: Cintiq 24 Pro Fan Noise

Postby IzelPhotography » Fri 2. Jul 2021, 16:20

I've had my 27QHD since it was released and while the parallax distortion is a PITA at times, it has worked really well (touch wood). Well, naturally I get the messages about the pen, remote etc being incompatible or about to die but I just blank those now.

So, I thought I might treat myself to a new display and keep the 27QHD as backup... I'm so glad I found reviews mentioning the fan noise... then all the posts here. It would seem the fix doesn't really fix it!

Well, I think I'll stick with the trusty 27QHD for now, keep the cash and wait for Wacom to come up with an alternative 24" Cintiq that doesn't use fans that make a noise. You're right on top of these things so any noise is just going pee me off no end 7 hours a day every day!


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