Cintiq 24 Pro Fan Noise

[hopphipp]

It doesn't work despite the update and reduced speed :-((
Once the fan has switched off, then he jumped again and runs audibly.

[JHFerry]

Yep, more on the fan noise fix:
https://youtu.be/uNbbcGl4b4w

[wacom5]

It doesn't work despite the update and reduced speed :-((
Once the fan has switched off, then he jumped again and runs audibly.

So you switched the fan speed to Low Speed and they are still generating the same amount of noise? Please make sure you pressed "Save" before you closed the Settings window. If you still have issues contact our support: https://support.wacom.com

Yep, more on the fan noise fix:
https://youtu.be/uNbbcGl4b4w

Thank you for sharing this.

[DonBarrum]

Thank you so much for this fix Wacom! Its MUCH quieter now, and doesn't even become very hot either. Very appreciated!

[SimonCS]

A firmware update was released that should allow you to adjust the fan speed. Please see: https://www.wacom.com/en-de/support?guideTitle=Can-I-change-the-fan-speed-on-my-Cintiq-Pro-24-(DTK-2420%2FDTH-2420)%3F&guideId=ca999fcf-6392-4669-aae5-0235684224ce

I saw online that this firmware update was negated by a newer firmware update. Is it because it was causing issues, or was it unintended?

I am planning on buying a 24 pro and this is the only issue that is making me seriously hesitate.

[wacom5]

A firmware update was released that should allow you to adjust the fan speed. Please see: https://www.wacom.com/en-de/support?guideTitle=Can-I-change-the-fan-speed-on-my-Cintiq-Pro-24-(DTK-2420%2FDTH-2420)%3F&guideId=ca999fcf-6392-4669-aae5-0235684224ce

I saw online that this firmware update was negated by a newer firmware update. Is it because it was causing issues, or was it unintended?

I am planning on buying a 24 pro and this is the only issue that is making me seriously hesitate.

The firmware update is still available and adjusting the fan speed is still working. Could you clarify where you saw this information?

[SimonCS]

A firmware update was released that should allow you to adjust the fan speed. Please see: https://www.wacom.com/en-de/support?guideTitle=Can-I-change-the-fan-speed-on-my-Cintiq-Pro-24-(DTK-2420%2FDTH-2420)%3F&guideId=ca999fcf-6392-4669-aae5-0235684224ce

I saw online that this firmware update was negated by a newer firmware update. Is it because it was causing issues, or was it unintended?

I am planning on buying a 24 pro and this is the only issue that is making me seriously hesitate.

The firmware update is still available and adjusting the fan speed is still working. Could you clarify where you saw this information?

Someone on Reddit who said fan control wasn't available anymore after an update. May have been an issue on his end though.

May I ask if the fans are there more so that the heat doesn't damage the tablet or if it is mostly for comfort while drawing on it? Would it be dangerous for the components of the Cintiq if the fans weren't high enough for long periods?

[wacom5]

Lowering the fan speed can cause the device to operate to a slightly higher temperature. If you feel the device is getting too warm to the touch, please raise the temperature to the standard setting. It's not possible to tell if it can cause damage on long term or not. I depends on too many factors and each case is different.

[battango]

Hi,

Does this option appear on all models? I am using a Cintiq Pro 16, on Windows 10, and haven't seen it.

[wacom5]

Hi,

Does this option appear on all models? I am using a Cintiq Pro 16, on Windows 10, and haven't seen it.

No. This option is only available for the Cintiq Pro 24 after 1.0.5 Video Firmware update. No other model has this option.