Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 24 Pro Fan Noise

Cintiq and Cintiq Pro
hopphipp
Posts: 1
Joined: Mon 3. Dec 2018, 21:40

Re: Cintiq 24 Pro Fan Noise

Postby hopphipp » Mon 3. Dec 2018, 21:52

It doesn't work despite the update and reduced speed :-((
Once the fan has switched off, then he jumped again and runs audibly.

JHFerry
Posts: 11
Joined: Fri 25. Aug 2017, 18:07

Re: Cintiq 24 Pro Fan Noise

Postby JHFerry » Tue 4. Dec 2018, 15:48

Yep, more on the fan noise fix:
https://youtu.be/uNbbcGl4b4w

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 24 Pro Fan Noise

Postby wacom5 » Wed 5. Dec 2018, 07:49

hopphipp wrote:It doesn't work despite the update and reduced speed :-((
Once the fan has switched off, then he jumped again and runs audibly.


So you switched the fan speed to Low Speed and they are still generating the same amount of noise? Please make sure you pressed "Save" before you closed the Settings window. If you still have issues contact our support: https://support.wacom.com

JHFerry wrote:Yep, more on the fan noise fix:
https://youtu.be/uNbbcGl4b4w


Thank you for sharing this.

DonBarrum
Posts: 4
Joined: Sat 1. Sep 2018, 15:23

Re: Cintiq 24 Pro Fan Noise

Postby DonBarrum » Fri 7. Dec 2018, 21:35

Thank you so much for this fix Wacom! Its MUCH quieter now, and doesn't even become very hot either. Very appreciated!


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