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Cintiq 24 Pro Fan Noise

Wacom One, Cintiq and Cintiq Pro
Nickelb
Posts: 1
Joined: Sun 6. Dec 2020, 09:13

Cintiq Pro 24” - constant fan noise?

Postby Nickelb » Sun 6. Dec 2020, 09:37

Hi guys,

I bought a Cintiq Pro 24”, I’ve only used it a few times as I find myself avoiding it because the fans are so loud and are constantly going, regardless if I’m doing anything at all on it, I can still hear the fans over my noise-cancelling headphones and the tablet screen gets hot so quickly I have to wear gloves literally just because of the heat.

I expect this might be normal because it’s running a 4K screen?
I find it so off-putting and hard to work calmly because when you hear fans like such you kinda associate it with “abnormal use”, like you’re pushing a product to its limits and potentially damaging it. (I’m used to the no-noise from the Cintiq 16” and my iMac desktop never has fans going even while doing 3D stuff, so I’ve learned to associate fans with excessive use etc, not when the product is just sitting idle).

I realise the brightness of the screen can play a part, but I trialled lower brightness options and the fans were still going anyway, and honestly if I don’t have the brightness all the way up I feel like I can’t see whites well enough (as I have a 4K Imac desktop right next to me so the difference is quite obvious).
Is it normal for these fans to being going basically as soon as the machine is turned on?
Is it damaging the product?

Hopefully it’s just a “mental” thing, and you get used to them - for some reason because I can hear the aggressive fans I feel like the product is just going to burn itself out, it doesn’t feel like it should be normal, as if the longer I use it the more I’ll be damaging it, which is frustrating because I usually use tablets for hours on end.

Anyway, any thoughts welcome! Hopefully having these fans going 24/7 isn’t reducing the life-span of the product? (As so far regardless of the settings there seems to be no configuration that has allowed the noise/fans to be reduced, except for turning the whole thing off, haha).

Thanks!

cocouacocoua
Posts: 42
Joined: Fri 12. May 2017, 16:56

Re: Cintiq 24 Pro Fan Noise

Postby cocouacocoua » Mon 22. Feb 2021, 14:33

well, 13" Ipad Pro is fan less, while Cintiq Pro 16 is super noisy… one has a SoC, battery and a full set of extras and is still fanless…

I don't know if a bunch or extra pixels or 2 inch larger screen is the problem here…

Cintiqs are great products but competition has 2.5K prodcuts fanless no heat problem and Wacom lacks of that kins of offer.

Beyond 21" Wacom only offers great color 4K with fans option or the very large pixel 1080 option with poor color.

Where is the dreamed 2.5K with good color and W/O fans??

Jeronan
Posts: 2
Joined: Tue 2. Mar 2021, 09:36

Re: Cintiq 24 Pro Fan Noise

Postby Jeronan » Tue 2. Mar 2021, 09:47

I am really interested in the Cintiq 24 Pro, but this fan noise issue is really putting me off.

I am just baffled as to why this screen gets so hot compared to my 32inch 4K Dell monitor that practically runs 18 hours a day.
This is a really good high-end monitor, not cheap and has a very strong high nit back light. Yet it doesn't run hot at all, not even warm to the touch and not requiring a fan at all. It just has a grill on the top for heat dissipation.

More importantly, if for some reason fans are required. At least for the price you are selling these things, I would expect you to at least fit them with high quality silent Noctua fans. Best practice is to go oversize with the fans, so they can run at the optimum RPM for the specific fan, so it runs as silent as possible. For most Noctua fans this is around 20-25%.

Is it possible to replace these fans yourself with Noctua ones? I assume you use standard 12V fans in these?


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