Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Pro 16 inch "No input signal"

Cintiq and Cintiq Pro
MarinaSoares
Posts: 2
Joined: Sun 8. Apr 2018, 12:09

Cintiq Pro 16 inch "No input signal"

Postby MarinaSoares » Sun 8. Apr 2018, 14:22

Hi there,
I just bought my Cintiq Pro 16 inch, unfortunately when i connect My Cintiq even though the tablet works as an Intuos there is no display and it keeps reading "No input signal", im currently using a Mini DisplayPort to DisplayPort Cable, i tested on the machines from work and it worked perfectly, not sure if my computer have some incompatibility issue or if is win 10 acting up, also tried changing the 1070 for a Quadro from work, still no luck


CABLE: Cable Matters Gold Plated Mini DisplayPort (Thunderbolt Port Compatible) to DisplayPort

https://www.amazon.com/gp/product/B00C7RJQPY/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

CPU: AMD Ryzen 7 1700 3GHz 8-Core

MOTHERBOARD: Asus ROG STRIX X370-I GAMING Mini ITX AM4

MEMORY: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3000

VIDEO CARD: Zotac GeForce GTX 1070 8GB Mini

OS: Windows 10

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 16 inch "No input signal"

Postby wacom1 » Mon 9. Apr 2018, 06:56

Does Windows (or NVidia driver) see the display ? Windows often does not automatically activate an attached second screen, then you need to enable it as 'extended desktop' or mirror mode. For mirror mode the display resolutions have to match.

If Windows does not see any attached display it can be a problem of cable or adapters.

MarinaSoares
Posts: 2
Joined: Sun 8. Apr 2018, 12:09

Re: Cintiq Pro 16 inch "No input signal"

Postby MarinaSoares » Mon 9. Apr 2018, 20:30

I just formatted my computer and installed all the drivers, still not working, windows is not recognizing the display at all, I also tried disconnect my monitor and maybe use the Cintiq in the bios just as a display aslo didn't work.
The cintiq is being recognized in the Wacom center but when I go to the "Display Settings" it gives me a "No Wacom display settings. No supported Wacom display pen display connected. This software is not required by and does not work with all Wacom tablets"
Is the cintiq incompatible with Ryzen systems? Should I buy another Mini Display Port to Display Port?


Return to “Pen Displays”