Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Problem of Touch with Cintiq

Cintiq and Cintiq Pro
neocorto
Posts: 2
Joined: Mon 9. Apr 2018, 21:46

Problem of Touch with Cintiq

Postby neocorto » Mon 9. Apr 2018, 22:13

Hello Everybody,

At first, sorry for my bad english, I'm french, and speaked no english since my school years for a loooooong years :)
I have a 24 hd touch Cintiq, and I have a problem with it, the pen with pressure is still running, but the touch with fingers no, and appears on my other screen which is a normal screen.

It appears when I made an update of my drivers. Before, it works good, and after with update it becomes unstable, and now no touch. I tried to install a fiew older drivers, but it doesn't work, I called the hotline which gave me the procedure to uninstall the tablet and the drivers. I made it, but allways not working.

So does someone has the solution ?

thanks for all

Image

http://nsa39.casimages.com/img/2018/04/ ... 667032.jpg

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Problem of Touch with Cintiq

Postby wacom1 » Tue 10. Apr 2018, 18:14

I guess you are using Windows. In this case go to control panels -> TabletPC Settings -> Setup -> Touch, then specify the Cintiq as the monitor for touch. Sometimes Windows is confused.

neocorto
Posts: 2
Joined: Mon 9. Apr 2018, 21:46

Re: Problem of Touch with Cintiq

Postby neocorto » Thu 12. Apr 2018, 20:08

Hello

thank you for your answer, I resolved the problem by changing the "master" screen, which was the other screen.

;)


Return to “Pen Displays”