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Cintiq 13 HD not working

Cintiq and Cintiq Pro
Suekichi
Posts: 10
Joined: Fri 17. Mar 2017, 14:03

Cintiq 13 HD not working

Postby Suekichi » Wed 11. Apr 2018, 08:10

There has been no problems with my Cintiq for ages. Used it yesterday just fine, but today it's acting weird. It doesn't respond as it should in photoshop CS6. Instead of erasing, it moves the image about. And when I try to use the hand tool to move the image, it lags a lot. Cannot rotate image without a bunch of lag also.

The computer's brand new. 8 gb ram, new graphics card. So it's probably not the pc.

I updated the wacom drivers, which did nothing.

Help would be much appreciated!


thanks,
Suekichi

Penguin
Posts: 2
Joined: Wed 11. Apr 2018, 14:56

Re: Cintiq 13 HD not working

Postby Penguin » Wed 11. Apr 2018, 15:03

Same problem with my Cintiq 27QHD on Photoshop CC. If I try to draw or erase, it just moves the screen around. And using the hand tool causes the image to jump around. Was working perfectly Tuesday night, 4/10. A Windows update occurred after I shut down and now on Wednesday, it has these problems.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13 HD not working

Postby wacom1 » Wed 11. Apr 2018, 19:43

I would turn off 'use Windows Ink' in the driver, and if no change reset the driver.

orabin
Posts: 1
Joined: Thu 12. Apr 2018, 10:35

Re: Cintiq 13 HD not working

Postby orabin » Thu 12. Apr 2018, 10:39

same problem with cintiq 21 UX.
If i turn off "use windows ink" the pressure doesnt work anymore...

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Cintiq 13 HD not working

Postby wacom4 » Thu 12. Apr 2018, 13:33


Suekichi
Posts: 10
Joined: Fri 17. Mar 2017, 14:03

Re: Cintiq 13 HD not working

Postby Suekichi » Tue 17. Apr 2018, 09:56

Is there still no fix for this?

These work-arounds don't work in my situation

Suekichi
Posts: 10
Joined: Fri 17. Mar 2017, 14:03

Re: Cintiq 13 HD not working

Postby Suekichi » Thu 19. Apr 2018, 15:39

bumping for a fix!!

seriously, come on already.

Suekichi
Posts: 10
Joined: Fri 17. Mar 2017, 14:03

Re: Cintiq 13 HD not working

Postby Suekichi » Wed 25. Apr 2018, 19:10

Still no fix? WTF, Wacom?! Do you just not care? I was about to buy the new cintiq pro 24, but if this is the kind of software support that you guys offer your customers, no [censored] way I'm throwing my hard earned cash your way.


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