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Cintiq 13 HD not working

Posted: Wed 11. Apr 2018, 08:10
by Suekichi
There has been no problems with my Cintiq for ages. Used it yesterday just fine, but today it's acting weird. It doesn't respond as it should in photoshop CS6. Instead of erasing, it moves the image about. And when I try to use the hand tool to move the image, it lags a lot. Cannot rotate image without a bunch of lag also.

The computer's brand new. 8 gb ram, new graphics card. So it's probably not the pc.

I updated the wacom drivers, which did nothing.

Help would be much appreciated!


thanks,
Suekichi

Re: Cintiq 13 HD not working

Posted: Wed 11. Apr 2018, 15:03
by Penguin
Same problem with my Cintiq 27QHD on Photoshop CC. If I try to draw or erase, it just moves the screen around. And using the hand tool causes the image to jump around. Was working perfectly Tuesday night, 4/10. A Windows update occurred after I shut down and now on Wednesday, it has these problems.

Re: Cintiq 13 HD not working

Posted: Wed 11. Apr 2018, 19:43
by wacom1
I would turn off 'use Windows Ink' in the driver, and if no change reset the driver.

Re: Cintiq 13 HD not working

Posted: Thu 12. Apr 2018, 10:39
by orabin
same problem with cintiq 21 UX.
If i turn off "use windows ink" the pressure doesnt work anymore...

Re: Cintiq 13 HD not working

Posted: Thu 12. Apr 2018, 13:33
by wacom4

Re: Cintiq 13 HD not working

Posted: Tue 17. Apr 2018, 09:56
by Suekichi
Is there still no fix for this?

These work-arounds don't work in my situation

Re: Cintiq 13 HD not working

Posted: Thu 19. Apr 2018, 15:39
by Suekichi
bumping for a fix!!

seriously, come on already.

Re: Cintiq 13 HD not working

Posted: Wed 25. Apr 2018, 19:10
by Suekichi
Still no fix? WTF, Wacom?! Do you just not care? I was about to buy the new cintiq pro 24, but if this is the kind of software support that you guys offer your customers, no [censored] way I'm throwing my hard earned cash your way.