Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 27QHD/Photoshop - pen faults after zooming in to image

Cintiq and Cintiq Pro
NeilDavies
Posts: 2
Joined: Wed 11. Apr 2018, 14:15

Cintiq 27QHD/Photoshop - pen faults after zooming in to image

Postby NeilDavies » Wed 11. Apr 2018, 14:21

Hope I can find help for this, it's brought me to a grinding halt..!

So the Cintiq 27QHD pen works fine (with Photoshop) until I zoom into an image (and it goes beyond the screen edges). After that, it will not put down a brushstroke, and if I try to use the Move tool to move the image around it just leaps beyond the screen edge almost totally. Single touch functions seem to still work (using a menu, selecting a tool) but as soon as I try anything with movement across the screen it won't work.

I've updated to the latest drivers already and restarted everything countless times, still no joy.

Thanks in advance for any help! I'm totally screwed until I can get it going again.

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Cintiq 27QHD/Photoshop - pen faults after zooming in to image

Postby wacom4 » Thu 12. Apr 2018, 13:34

Does this help: viewtopic.php?f=5&t=1600 ?

NeilDavies
Posts: 2
Joined: Wed 11. Apr 2018, 14:15

Re: Cintiq 27QHD/Photoshop - pen faults after zooming in to image

Postby NeilDavies » Fri 13. Apr 2018, 10:07

Thanks :)


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