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Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Cintiq 13HD 'no input signal' on Mac

Cintiq and Cintiq Pro
Posts: 346
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 13HD 'no input signal' on Mac

Postby wacom5 » Thu 27. Dec 2018, 11:19

To clarify, the Wacom driver handles on the data input. In this case it's responsible for Pen Input. Is does not control the video signal.
The video signal is controled on OS level, like any other display. I am not aware of any issues between our diplays and Mac devices. We use them as well on a daily basis.

Have you tried connecting it directly to and HDMI Output? Perhaps an older gen PC or a game console. This way we can 100% confirm there is no hardware issue.

If the issue persists, please check with customer support: https://support.wacom.com

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