Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

touch and "fingerpainting" bugs with Cintiq 13pro

Cintiq and Cintiq Pro
Cloudpost
Posts: 2
Joined: Sun 29. Apr 2018, 19:44

touch and "fingerpainting" bugs with Cintiq 13pro

Postby Cloudpost » Sun 29. Apr 2018, 21:15

Hi. I'm on MacBook Pro 2017 (OS high Sierra, updated) with a Cintiq 13 pro (updated drivers). I have an issue while using photoshop: the touch mode is very buggy. While trying to scroll and move picture with the basics touch gestures, I encounter strange acceleration, lag etc. The overall feeling is very bad (I was previously on PC with an old 13' touch Cintiq and It was all right...)
But the worst of all: When I'm touching the screen to perform touch gestures, It's clicking on the screen and making me do finger-painting if I maintain the touch on. Just like my finger was a pen.
It's just horrible. I'm forced to disable touch mode when drawing. I'm quite upset now, as I pay much for something not working.
Can you guys help me to resolve that?
Many thanks.

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