Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Smart Podium ID422W same as Wacom 21UX?

Cintiq and Cintiq Pro
Posts: 2
Joined: Thu 10. May 2018, 20:53

Smart Podium ID422W same as Wacom 21UX?

Postby Wimkaay » Thu 10. May 2018, 21:00

Hello everybody,

I have bought a Smart Podium ID422W. After searching on the internet, some people say the internals are the same as a Wacom 21UX. The back label states Wacom. So are there any Wacom drivers compatible with the Smart Podium? I would like to use the pressure sensitivity. Thanks in advance!

Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Smart Podium ID422W same as Wacom 21UX?

Postby wacom1 » Fri 11. May 2018, 11:35

Some Smart Podium devices were build with Wacom hardware, for models with extra buttons an additonal driver would be required, but apart from that the regular driver will probably work - be aware that we do not support and test Smart devices and cannot garantee that it works. But I would just try with the corresponding Wacom driver for your operating system.

Posts: 1
Joined: Thu 17. May 2018, 10:46

Re: Smart Podium ID422W same as Wacom 21UX?

Postby manxin » Thu 17. May 2018, 10:52

Hi Wimkaay! I am looking the same solution for my Smart Podium ID422W, I installed newest Wacom 21UX driver but is not working ;/
Did you already found a solution? I can't install Smart Podium drivers because they are crash on my Windows 10 every 10 minutes of use, do you have a similar problem?


Posts: 2
Joined: Thu 10. May 2018, 20:53

Re: Smart Podium ID422W same as Wacom 21UX?

Postby Wimkaay » Sat 14. Jul 2018, 08:10

Hey everybody, I still haven't find a solution for the driver problem. Anybody who knows how to get the pressure working?

Return to “Pen Displays”