Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 20wsx

Cintiq and Cintiq Pro
sipherlucian
Posts: 2
Joined: Wed 12. Jul 2017, 09:15

Cintiq 20wsx

Postby sipherlucian » Thu 17. May 2018, 08:48

Hi folks, older model but someone might hae an idea. My cintiq 20wsx has been acting up for a while, i found recently that the DVI connector has gone faulty, it could be one of the pins but since wacom no longer support this device i have to live with it. I can get around that at the moment anyway.
The issue im finding is when i turn the monitor on in the morning, the screen wont come on nor does it recognize the pen the status light doesn't flash, the computer wasnt turned off its usually always left on, i have to disconnect the wacom - connect it to a DVI on an older PC that has a DVI connection - then reconnect it to my current PC (using a displayport adapter, not faulty, no DVI on this card) and then it works, it will work constantly once its left on but when i turn it off and leave it overnight the next morning its no longer working. Does it need to warm up maybe, cant see how it will warm up if the backlight wont come on? dont understand how connecting it to another PC makes it work either

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