Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 16 pro suddenly stopped by windows

Cintiq and Cintiq Pro
Andrili11
Posts: 3
Joined: Sat 26. May 2018, 09:36

Cintiq 16 pro suddenly stopped by windows

Postby Andrili11 » Sat 26. May 2018, 10:10

While working with my wacom cintiq pro 16 connected to my dell (13-9343, Windows Home, version 1803, last updated at the 13.05.2018), I do suddenly get an error message from windows, saying that it did not recognise the USB connected device anymore. When opening the wacom software it says, that there is no wacom device connected to the PC.
I have tried several things:
- restarted my PC - did not help
- disconnected the wacom tablet and reconnected - did not help
- removed the wacom driver and reinstalled it, following these instructions: http://www.wacom.com/en-gb/support?guid ... 0fcf10d86d - did help for a few minutes until I have received the message again and gone was my tablet.

What else could I do? Until today it worked without technical problems, although not optimal. It worked with Krita only if I have set the display settings to use one screen, the wacom screen only.

Thanks for any help being able to continue my work.

Andri

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 16 pro suddenly stopped by windows

Postby wacom1 » Sun 27. May 2018, 14:00

Unplug the tablet, uninstall the driver and restart Windows. Check for remaining Wacom entries in device manager and remove them then attach the tablet again. Make sure that Windows detects the device, otherwise try different USB ports/cables and if possible test on another machine. If all looks ok, install the tablet driver. - If same happens after a while, check Windows settings for power options -> advanced settings -> USB

Andrili11
Posts: 3
Joined: Sat 26. May 2018, 09:36

Re: Cintiq 16 pro suddenly stopped by windows

Postby Andrili11 » Mon 18. Jun 2018, 12:43

Thank you. The problem was the usb port o my dell has a bad contact. Changing the port helped.


Return to “Pen Displays”