Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New desktop computer for cintiq pro 16

Cintiq and Cintiq Pro
Posts: 3
Joined: Sat 26. May 2018, 09:36

New desktop computer for cintiq pro 16

Postby Andrili11 » Mon 18. Jun 2018, 13:00

Hi, I have a cintiq pro 16 and currently use it with my dell XPS laptop.
Now I want to buy a new desktop computer. It should last as long as possible - should be future proof. I definitely want to be able to connect the USB-C cable directly to the new PC without having to use the wacom link. To have less cables and being able to use the full resolution.
Is there anyone here who has the same plan or has recently bought a new desktop PC for its wacom? Which hardware components, graphics cards etc. would you recommended? What would you definitely consider?
Thanks for your help!

Posts: 28
Joined: Sun 25. Feb 2018, 03:29

Re: New desktop computer for cintiq pro 16

Postby kangum » Fri 22. Jun 2018, 23:35

Most video cards and when I say most it basically means all I just say most because I havent seen every card in existence but most video cards have display ports. Video cards really haven't adopted usb c yet. As far as the motherboard goes the usb c built into the motherboard usually doesnt carry video. so you can't use it. what you have to do is use the video cards display port to mini display port connected to the wacom link adapter.

There is a pci card that acts like a internal wacom link that goes for roughly 100 dollars. basically the usb c connects to the card and you plug a display port cable from the pci card to your video card. Its basically like a internal wacom link. I believe this is such a card.
https://www.amazon.com/dp/B01MY4WRBU/re ... _ttl_sol_0
you can see the display port on the back that loops back to your video card.

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