Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Connecting a Cintiq Pro 16 to a PC

Cintiq and Cintiq Pro
plnelson
Posts: 1
Joined: Mon 6. Aug 2018, 02:32

Connecting a Cintiq Pro 16 to a PC

Postby plnelson » Mon 6. Aug 2018, 02:52

I just received my Cintiq Pro 16 and unboxed it.

It did not come with any instructions or user manual to describe how to hook it up to my PC. My PC is a Lenovo Thinkstation E31 with an NVidia Quadro 600 with a DVI connector and an HDMI connector. All the USB ports on this PC are USB type A (no USB C).

So how do I hook this up?

Thanks in advance.

freedomeagle
Posts: 9
Joined: Wed 29. Nov 2017, 17:20

Re: Connecting a Cintiq Pro 16 to a PC

Postby freedomeagle » Fri 10. Aug 2018, 18:37

You need an adaptor or cable to connect the mini Displayport on the Wacom Link to the DVI port on your Quadro 600. There are different kinds of DVI (mini DVI, DVI-I, DVI-D, DVI-A) and I'm not sure which you have (there are a few different Quadro 600s) so I don't want to suggest a specific one - check your connection on the graphics card first.

But this kind of lead is the sort of thing I think you need

http://cpc.farnell.com/pro-signal/psg04 ... prEALw_wcB

That should give you a video signal, then just hook the usb port on the Wacom Link to a USB-A port and connect the Link to your Pro 16.


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