Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

I cant draw with my pen? Cintiq HD 13

Cintiq and Cintiq Pro
Posts: 3
Joined: Fri 10. Aug 2018, 18:36

I cant draw with my pen? Cintiq HD 13

Postby lelouche » Fri 10. Aug 2018, 18:41

I'm astounded by the problems I have with Wacom. I bought a Cintiq Pro, Pen didn't work. Sent that back and bought a Cintiq HD 13. Alright works right out of the box I thought. Nope.

Pen makes nice noise when I drag it over the surface, but it doesn't draw? I can rearrange windows, I can choose a color, but I can't draw. Neither in Photoshop nor SketchBook.

Im using a MacBook Pro 15" from 2014 with High Sierra.

I installed the Driver from the Start page that Wacom provides, updated the driver in the Wacom Center.

Restarted by Computer, but the problem persists. Cant find anything regarding this anywhere.

Would really appreciate some help, this is driving me nuts.

Posts: 3
Joined: Fri 10. Aug 2018, 18:36

Wacom Cintiq HD 13 Pen does not draw?

Postby lelouche » Tue 14. Aug 2018, 14:47


I have a rather tedious problem with my newly purchased Wacom Cintiq HD 13. (Almost the same problem occurs with the Wacom Cintiq Pro 13)

I ripped the glorious thing out of its precious box, and was delighted for it working right away. Or so I thought.
I installed all the drivers (the new one ..30(2)) and connected the Wacom with my MacBook (High Sierra). Display lights up and the pen makes nice swoshy sounds when I drag it over the display. Well I then proceeded to open SketchBook to go to work immediately and create some artful masterpieces.

The only problem is that the PEN does everything (like picking the color, picking tools), BUT DRAWING. It just doesn't draw. I can draw with my Trackpad. But not with the pen. The little cross shows on the screen indicating where it wants to draw, but I only get a sad swoshy sound without any result.

If anyone could help I would be eternally grateful. Thanks.

Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom Cintiq HD 13 Pen does not draw?

Postby wacom4 » Fri 17. Aug 2018, 09:43

Posts: 3
Joined: Fri 10. Aug 2018, 18:36

Re: I cant draw with my pen? Cintiq HD 13

Postby lelouche » Wed 22. Aug 2018, 08:00

I guess it shows that all is working well:

It shows the x and y coordinates properly
It says one switch is pressed, when I push on the screen
It shows the pressure properly
It shows the tilt properly too.

Any other pointers?

Did I mention that it works fine on Windows?

As I said as well it does this weird sound when I move the pen over the screen. It doesn't happen when I do it with the other side (eraser).

If I put the pen on the screen, wait a second I hear a sort of clicking sound. I can then draw. So only if I hold down the pen for a second at the same place I can use the clicking function of the pen.

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