DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Please check: viewtopic.php?f=6&t=1888

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Registration
Please register our products on https://www.wacom.com/register
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Cable Disconnecting Constantly (Wacom 13HD)

Cintiq and Cintiq Pro
neonpossum
Posts: 2
Joined: Mon 9. Jan 2017, 22:42

Cable Disconnecting Constantly (Wacom 13HD)

Postby neonpossum » Mon 9. Jan 2017, 22:48

Hey,

I bought a Wacom Cintiq 13HD last year around Feburary and it was already second hand when I had it, the guy upgraded to a larger model. Stuff is pretty fine with it besides the odd freezing here and there but about a month ago my cable became very sensitive. I have to make sure it's in a particular position for the screen to come on and am having to duct tape it to the tablet to stop it moving.

I'm not sure if this problem is the cable itself, or the port and I am not experienced enough to tell. I think the warranty is void, but my housemate is a IT guy so wondering what my options are here. Thanks!

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