Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Pen calibration problem

Cintiq and Cintiq Pro
MistressNight
Posts: 2
Joined: Tue 21. Aug 2018, 01:13

Pen calibration problem

Postby MistressNight » Mon 27. Aug 2018, 00:19

I have an issue with the calibration of my pen specifically on any drawing programs. I've tried using several techniques to solve the issue, but none have completely fixed it. I got it to where the more centered I draw on the canvas, the more accurate, but as soon as I start drawing, the pen won't catch up, even when I stop pressing down on the tablet. It's a little better, but still very hard to draw with. The program I am using is Paint tool Sai, and I've tried it with krita, but they both have the same problem. Does anyone know how I might be able to fix this? I can attach a video if needed.

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Pen calibration problem

Postby wacom4 » Thu 6. Sep 2018, 09:05

Please check if the following helps:
Adjusting the Settings in Paint Tool SAI
  • Open Paint Tool SAI application. On Menu bar:
  • Go to Others - Options - DigitalSupport .
  • While in Options: open Digitizer Support tab.
  • Check the value of "Click detection pressure (0-100%)".
  • Set the value to '0' (zero).
  • Save the change with OK.
  • The recommended Advanced Settings are:
    • Quality: 4 (Smoothest)
    • Size: checked
    • Press: checked

Check for Compatibility issues:
  • Right click on Paint Tool SAI -> click on Properties -> click on Compatibility;
  • There should be an option along the lines of "deactivate scaling with high DPI value" or "deactivate scaling for more than 300 DPI". Check the box next to it.
  • Click "Okay" to close the properties menu .
  • Close and Restart Paint Tool SAI.
Check again the Pen Pressure Sensitivity or Other issues with Paint Tool SAI

MistressNight
Posts: 2
Joined: Tue 21. Aug 2018, 01:13

Re: Pen calibration problem

Postby MistressNight » Sun 9. Sep 2018, 17:49

I couldn’t find this exact settings, but I found settings for DPI, and I tried changing them, but none of them worked.


Return to “Pen Displays”