Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Drawing software:
If you wondering which software to choose, check the trial versions below:

Wacom Cintiq Pro 24, suggestion for improvement

Cintiq and Cintiq Pro
DonBarrum
Posts: 4
Joined: Sat 1. Sep 2018, 15:23

Wacom Cintiq Pro 24, suggestion for improvement

Postby DonBarrum » Sat 1. Sep 2018, 15:35

Hi, I just received my Wacom Cintiq Pro 24. While first I want to say that the tablets drawing experience is absolutely amazing!

The only thing bothering me is that the fan starts running after 10-15 mins of usage. It's not extremely loud, but still annoying for people using the tablet all day long. I don't know if this is possible, but since the fan runs harder the brighter the screen is, if you could've made an option in the software to dim the screen whenever it's been inactive for a certain amount of time, or let the users assign one of the buttons at the top or on the remote control to dim the screen whenever they want, it would have been really nice. Especially since professionals using this board would like to keep it on all day long, but as a secondary screen there might be times you don't really use it for anything except a secondary screen...and it's ok to have it on brightness of f.example 20%.
Currently I choose to turn it off whenever I don't use it, which is a shame, because then I don't get to enjoy the extra screen real estate.

JHFerry
Posts: 11
Joined: Fri 25. Aug 2017, 18:07

Re: Wacom Cintiq Pro 24, suggestion for improvement

Postby JHFerry » Sat 6. Oct 2018, 20:21

Yes, agree. In fact my review is coming soon for both the 24" touch and the VESA mount. Lots of Wacom stuff on the channel.

https://www.youtube.com/c/createnowsleeplater

wacom5
Posts: 677
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq Pro 24, suggestion for improvement

Postby wacom5 » Mon 8. Oct 2018, 14:40

DonBarrum wrote:Hi, I just received my Wacom Cintiq Pro 24. While first I want to say that the tablets drawing experience is absolutely amazing!

The only thing bothering me is that the fan starts running after 10-15 mins of usage. It's not extremely loud, but still annoying for people using the tablet all day long. I don't know if this is possible, but since the fan runs harder the brighter the screen is, if you could've made an option in the software to dim the screen whenever it's been inactive for a certain amount of time, or let the users assign one of the buttons at the top or on the remote control to dim the screen whenever they want, it would have been really nice. Especially since professionals using this board would like to keep it on all day long, but as a secondary screen there might be times you don't really use it for anything except a secondary screen...and it's ok to have it on brightness of f.example 20%.
Currently I choose to turn it off whenever I don't use it, which is a shame, because then I don't get to enjoy the extra screen real estate.


Thank you for your constructive feedback. It has been forwarded.


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