Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Cintiq 27QHD going into power save mode

Cintiq and Cintiq Pro
Posts: 2
Joined: Sat 1. Sep 2018, 18:15

Cintiq 27QHD going into power save mode

Postby teatime » Sat 1. Sep 2018, 18:25


I recently build a new PC, but haven't been able to get my Citniq 27QHD Touch working since then. The power supply, USB and HDMI are plugged in and latest drivers are installed. When I try to turn on my Citniq (as a second monitor), The wacom logo comes up for a second but the screen stays black after. The lights are lit up in the corner, the power button at the top is orange, and it registers my touch as it moves the mouse on my main monitor. I've tried going into my display settings, but it can't detect that there's a second monitor, however it's registers my cintiq in the wacom tablet properties.

Last time I used my cintiq was on my laptop about 2 months ago and it worked perfect, I haven't touched or moved it in that time either. I'm using a Windows 10 (not activated) computer.

Any help would be appreciated, thanks!

Posts: 29
Joined: Wed 7. Dec 2016, 14:17

Re: Cintiq 27QHD going into power save mode

Postby ScotSolida » Mon 3. Sep 2018, 10:52

I had the same thing happen a few years back, but with my Mac. My 27QHD suddenly went into power save mode. I was able to get it working for a while using HDMI rather than the thunderbolt port. After a day or two, it, too, suddenly went into power save mode. I tried different ports, cables, computers, but ended up sending it to Wacom who replaced the LCD. It has worked since, though I have used it little since then, and have always been worried it would happen again.

Posts: 2
Joined: Sat 1. Sep 2018, 18:15

Re: Cintiq 27QHD going into power save mode

Postby teatime » Mon 3. Sep 2018, 13:40

Thanks for the response, I actually was using the HDMI and found my thunderbolt port and that seemed to do the trick! Hopefully it keeps working and It doesn't go back into power saving mode again. Hopefully yours stays working since you sent it in as well.

Return to “Pen Displays”