DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver will be released early this week. Keep an eye out in the Wacom Desktop Center for the update notice. However, a new Mac OS security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946


Wacom Drivers:
June 2018: New drivers released version 6.3.30 for Win and 6.3.30 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 27QHD going into power save mode

Cintiq and Cintiq Pro
teatime
Posts: 2
Joined: Sat 1. Sep 2018, 18:15

Cintiq 27QHD going into power save mode

Postby teatime » Sat 1. Sep 2018, 18:25

Hello!

I recently build a new PC, but haven't been able to get my Citniq 27QHD Touch working since then. The power supply, USB and HDMI are plugged in and latest drivers are installed. When I try to turn on my Citniq (as a second monitor), The wacom logo comes up for a second but the screen stays black after. The lights are lit up in the corner, the power button at the top is orange, and it registers my touch as it moves the mouse on my main monitor. I've tried going into my display settings, but it can't detect that there's a second monitor, however it's registers my cintiq in the wacom tablet properties.

Last time I used my cintiq was on my laptop about 2 months ago and it worked perfect, I haven't touched or moved it in that time either. I'm using a Windows 10 (not activated) computer.

Any help would be appreciated, thanks!

ScotSolida
Posts: 29
Joined: Wed 7. Dec 2016, 14:17

Re: Cintiq 27QHD going into power save mode

Postby ScotSolida » Mon 3. Sep 2018, 10:52

I had the same thing happen a few years back, but with my Mac. My 27QHD suddenly went into power save mode. I was able to get it working for a while using HDMI rather than the thunderbolt port. After a day or two, it, too, suddenly went into power save mode. I tried different ports, cables, computers, but ended up sending it to Wacom who replaced the LCD. It has worked since, though I have used it little since then, and have always been worried it would happen again.

teatime
Posts: 2
Joined: Sat 1. Sep 2018, 18:15

Re: Cintiq 27QHD going into power save mode

Postby teatime » Mon 3. Sep 2018, 13:40

Thanks for the response, I actually was using the HDMI and found my thunderbolt port and that seemed to do the trick! Hopefully it keeps working and It doesn't go back into power saving mode again. Hopefully yours stays working since you sent it in as well.


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