DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver will be released early this week. Keep an eye out in the Wacom Desktop Center for the update notice. However, a new Mac OS security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946


Wacom Drivers:
June 2018: New drivers released version 6.3.30 for Win and 6.3.30 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 13HD - Unknown USB Device

Cintiq and Cintiq Pro
Ben1138
Posts: 2
Joined: Thu 6. Sep 2018, 14:28

Cintiq 13HD - Unknown USB Device

Postby Ben1138 » Thu 6. Sep 2018, 14:42

When I connect my Cintiq 13HD to my Windows 10 PC it is shown as an unknown USB Device in the Device Manager. The Display works fine. I have already reinstalled the newest driver (WacomTablet_6.3.30-6) and updated the USB drivers of my mainboard (Asmedia_USB_Win7-81-10_V116331). I have also tried switching between USB3.0 and USB2.0 ports. I have also tried connecting with a Laptop with Windows 7. There everything works just fine, so it seems not to be a hardware problem of the Cintiq.
Help would be much appreciated.

Ben1138
Posts: 2
Joined: Thu 6. Sep 2018, 14:28

Re: Cintiq 13HD - Unknown USB Device

Postby Ben1138 » Sat 15. Sep 2018, 16:24

Unfortunately the Wacom support was not able to help.
But in case someone is coming here with a similar problem, I post my solution:
Apparently the Cintiq 13HD is not working with the Intel USB 3.0 and ASMedia USB 2.0 controllers of my mainboard. I have installed an USB extension card with a Renesas USB 3.0 controller. When I connect the Cintiq with the card it is correctly recognized.

wacom5
Posts: 25
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 13HD - Unknown USB Device

Postby wacom5 » Mon 17. Sep 2018, 13:53

Thank you for sharing your solution. I will pass it along to the team.


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