Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 13HD - Unknown USB Device

Cintiq and Cintiq Pro
Ben1138
Posts: 2
Joined: Thu 6. Sep 2018, 14:28

Cintiq 13HD - Unknown USB Device

Postby Ben1138 » Thu 6. Sep 2018, 14:42

When I connect my Cintiq 13HD to my Windows 10 PC it is shown as an unknown USB Device in the Device Manager. The Display works fine. I have already reinstalled the newest driver (WacomTablet_6.3.30-6) and updated the USB drivers of my mainboard (Asmedia_USB_Win7-81-10_V116331). I have also tried switching between USB3.0 and USB2.0 ports. I have also tried connecting with a Laptop with Windows 7. There everything works just fine, so it seems not to be a hardware problem of the Cintiq.
Help would be much appreciated.

Ben1138
Posts: 2
Joined: Thu 6. Sep 2018, 14:28

Re: Cintiq 13HD - Unknown USB Device

Postby Ben1138 » Sat 15. Sep 2018, 16:24

Unfortunately the Wacom support was not able to help.
But in case someone is coming here with a similar problem, I post my solution:
Apparently the Cintiq 13HD is not working with the Intel USB 3.0 and ASMedia USB 2.0 controllers of my mainboard. I have installed an USB extension card with a Renesas USB 3.0 controller. When I connect the Cintiq with the card it is correctly recognized.

wacom5
Posts: 244
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 13HD - Unknown USB Device

Postby wacom5 » Mon 17. Sep 2018, 13:53

Thank you for sharing your solution. I will pass it along to the team.


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