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Screen dark and flickering on Cintiq 22hd

Cintiq and Cintiq Pro
Bchauvet
Posts: 4
Joined: Sat 8. Sep 2018, 15:28

Screen dark and flickering on Cintiq 22hd

Postby Bchauvet » Sat 8. Sep 2018, 15:31

Hello, i was on a few days vacation, and when coming back home, i discovered that my cintiq doesn't work properly anymore.
The screen is very dark (but there is a picture on it) and flickering.... the pen input and everything else still works, anyone knows what to do? The Cintiq is 5 years old.
Thank you in advance

wacom4
Posts: 154
Joined: Tue 29. Nov 2016, 09:49

Re: Screen dark and flickering on Cintiq 22hd

Postby wacom4 » Mon 10. Sep 2018, 11:44

This can have multiple causes:
Did you check the settings of the graphics adator / grpahics adaptor driver?
Can you check if your computer shows a normal picture on other screens?
Does the Cintiq work with another computer?

Bchauvet
Posts: 4
Joined: Sat 8. Sep 2018, 15:28

Re: Screen dark and flickering on Cintiq 22hd

Postby Bchauvet » Mon 10. Sep 2018, 15:57

A few minutes after i posted this thread (but i could not post it here beacause i had to wait until my post was approved by mods), i tried something, i unplugged the power brick and waited until the green led turned off then i plugged it back, and... everything works fine now... could it be the power brick ? (so i know that if someday it happens again and my method doesn't work i would just have to buy a new brick)
Thank you for you answer though

Bchauvet
Posts: 4
Joined: Sat 8. Sep 2018, 15:28

Re: Screen dark and flickering on Cintiq 22hd

Postby Bchauvet » Mon 10. Sep 2018, 16:02

i knew it was not a computer problem since i am on dual monitor and the other one had no problem, and also, on the cintiq, even the onboard settings menu or the message "no signal" were dark... so it was really the backlight that was not fuctionning correctly and not the computer sending a dark picture.

wacom4
Posts: 154
Joined: Tue 29. Nov 2016, 09:49

Re: Screen dark and flickering on Cintiq 22hd

Postby wacom4 » Wed 12. Sep 2018, 10:16

Please monitor the behavior and let us know over https://www.wacom.com/support - currently it sounds like an issue with the device.

Bchauvet
Posts: 4
Joined: Sat 8. Sep 2018, 15:28

Re: Screen dark and flickering on Cintiq 22hd

Postby Bchauvet » Wed 12. Sep 2018, 15:42

for now the problem hasn't been back... everything works fine... may be the power brick was just not well plugged... may be there was something during my absence (power outage, power surge, i don't know) that made the problem...
maybe it was just a bug...
Anyway, when i turn it off and on again, no problem... if i unplug it and plug it again, no problem either... however, the power brick is a bit hot.. not very hot, not to the point that i would drop it, but it's warm... since i never really hold it before (it lays on the ground) i don't know if it's normal.


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