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Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

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Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Cintiq and Cintiq Pro
VectorCure
Posts: 3
Joined: Mon 17. Sep 2018, 08:31

Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Postby VectorCure » Mon 17. Sep 2018, 09:08

Hi : ) I have a big problem with my new computer and Cintiq 13hd DTK-300, I have 2 graphic cards Intel and Nvidia GeForce GTX 1060. I want use only Nvidia because its better for my Adobe Illustrator. My cintiq is not working on this graphic card. Computer not see my tablet, I see only black screen. Have you any idea how to fix it? : )

wacom5
Posts: 629
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Postby wacom5 » Mon 17. Sep 2018, 13:51

Please doublecheck your cable connections and try different adapters if you are using any. If the Cintiq is working fine when you are using a direct HDMI connection then the hardware is fine. You might have an issue with your current computer configuration.

VectorCure
Posts: 3
Joined: Mon 17. Sep 2018, 08:31

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Postby VectorCure » Mon 17. Sep 2018, 17:38

Hi, I have only one hdmi port in my computer, I have no other way to plug in my tablet : ( Can I change something in my computer configuration by myself ?

wacom5
Posts: 629
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Postby wacom5 » Tue 18. Sep 2018, 08:27

Normally your computer manages which graphics card to use for which task automatically in the background. You shouldn't have to do this.
Would need more details but it's probably better if you check this with an IT technician that can take a look at your computer directly.

VectorCure
Posts: 3
Joined: Mon 17. Sep 2018, 08:31

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Postby VectorCure » Tue 18. Sep 2018, 10:52

Hi again : D everything works fine now, it was problem with my hdmi port : D thank you


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