Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom cintiq pro 13 no display

Cintiq and Cintiq Pro
Ozymandias
Posts: 1
Joined: Fri 21. Sep 2018, 17:29

Wacom cintiq pro 13 no display

Postby Ozymandias » Fri 21. Sep 2018, 17:44

Hi.. so I have a wacom cintiq pro 13 that I've been using now for like 8 months however 2 days ago when I was opening it the pen was working fine the touch function was also working fine however there was no display on the cintiq... only the "wacom" welcome sign as it starts and then the phrase "no signal" keeps moving around the screen before it goes into power saving mode within like 30 seconds... I double checked all my connections and plugs and still nothing changed.. I updated graphics card drivers and the wacom drivers, didn't work also.. I uninstalled and reinstalled wacom driver several time, still didn't work with the same aforementioned problem.. and whenever I tried opening the wacom display settings it would just say no wacom displays connected or please connect a cintiq... while it clearly states that there's a connected wacom cintiq in the back before I open the display setting... please if anyone could help me with this that would be greatly appreciated... thanks so much in advance

wacom5
Posts: 228
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom cintiq pro 13 no display

Postby wacom5 » Mon 24. Sep 2018, 09:01

Looks like the USB connection is working fine (that's why the device is detected by the driver) but the video signal is not reaching the Cintiq. Please check all the video output ports in your computer, the video cables (replace them if necessary) and try either of the 3 ports in the Cintiq. Try to isolate the issue and if nothing works, please contact our support here.


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