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March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

cintiq 16 pro touch problems.

Cintiq and Cintiq Pro
Bibit1
Posts: 1
Joined: Sun 23. Sep 2018, 12:28

cintiq 16 pro touch problems.

Postby Bibit1 » Sun 23. Sep 2018, 22:45

hello :)
problems with my display :(

windows 7
driver 6.3.30-6
using with regular USB + Displayport. No usb c.
Pen working 100%, no problems

Touch working... sometimes. :(
I have to touch the on screen Controls about 5-10 times until it responds to my action... but why? well, windows does respond: it creates several circles around my finger, thats it. https://prnt.sc/kxuri0... Also most other toolbars (photoshop z brush) want me to touch them twice.
Dont have the problem with my Pen. (I think i fixed the circle problem there)

What can I do? please help me.

wacom5
Posts: 565
Joined: Tue 8. Aug 2017, 14:35

Re: cintiq 16 pro touch problems.

Postby wacom5 » Wed 26. Sep 2018, 09:39

You might have some issues with the touch sensor. Please check with our Customer Service team for a more complete troubleshooting. You can contact them here.


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