Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

cintiq 16 pro touch problems.

Cintiq and Cintiq Pro
Bibit1
Posts: 1
Joined: Sun 23. Sep 2018, 12:28

cintiq 16 pro touch problems.

Postby Bibit1 » Sun 23. Sep 2018, 22:45

hello :)
problems with my display :(

windows 7
driver 6.3.30-6
using with regular USB + Displayport. No usb c.
Pen working 100%, no problems

Touch working... sometimes. :(
I have to touch the on screen Controls about 5-10 times until it responds to my action... but why? well, windows does respond: it creates several circles around my finger, thats it. https://prnt.sc/kxuri0... Also most other toolbars (photoshop z brush) want me to touch them twice.
Dont have the problem with my Pen. (I think i fixed the circle problem there)

What can I do? please help me.

wacom5
Posts: 244
Joined: Tue 8. Aug 2017, 14:35

Re: cintiq 16 pro touch problems.

Postby wacom5 » Wed 26. Sep 2018, 09:39

You might have some issues with the touch sensor. Please check with our Customer Service team for a more complete troubleshooting. You can contact them here.


Return to “Pen Displays”