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cintiq 16 pro touch problems.

Cintiq and Cintiq Pro
Posts: 1
Joined: Sun 23. Sep 2018, 12:28

cintiq 16 pro touch problems.

Postby Bibit1 » Sun 23. Sep 2018, 22:45

hello :)
problems with my display :(

windows 7
driver 6.3.30-6
using with regular USB + Displayport. No usb c.
Pen working 100%, no problems

Touch working... sometimes. :(
I have to touch the on screen Controls about 5-10 times until it responds to my action... but why? well, windows does respond: it creates several circles around my finger, thats it. https://prnt.sc/kxuri0... Also most other toolbars (photoshop z brush) want me to touch them twice.
Dont have the problem with my Pen. (I think i fixed the circle problem there)

What can I do? please help me.

Posts: 619
Joined: Tue 8. Aug 2017, 14:35

Re: cintiq 16 pro touch problems.

Postby wacom5 » Wed 26. Sep 2018, 09:39

You might have some issues with the touch sensor. Please check with our Customer Service team for a more complete troubleshooting. You can contact them here.

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