Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom UHD and Mac pro 2013

Cintiq and Cintiq Pro
AleXXi
Posts: 5
Joined: Wed 26. Sep 2018, 21:10

Wacom UHD and Mac pro 2013

Postby AleXXi » Wed 26. Sep 2018, 21:29

Hello,

I would like to know if I can use a UHD Wacom (16 or 24 inch) in 4K @ 60Hz on a Mac Pro 2013 (with 6 thunderbolt 2) ?

Do I need the bi-directional apple thunderbolt 3 (USB C) to thuderbolt 2 adapter?

Or do I need something else?

Thanks in avance for your answer. I am confused with these new connectics.

Alexis

wacom5
Posts: 244
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom UHD and Mac pro 2013

Postby wacom5 » Thu 27. Sep 2018, 08:10

Depends on the maximum output capacity of your Mac. Not sure if your version is able to reach 4k and 60 FPS. If it is, you should be able to reach it with proper cables / adapters.

AleXXi
Posts: 5
Joined: Wed 26. Sep 2018, 21:10

Re: Wacom UHD and Mac pro 2013

Postby AleXXi » Thu 27. Sep 2018, 22:14

Off course, we can put 3 screens at 4k and 60fps on a mac pro 6.1 (2013).

But before to buy a cintiq UHD, I want to be sure i can use it with 4k...

On Macpro 2013, 4k outputs are thunderbolt2 or displayport contrary to these wacom with usb3.

If someone have a feedback or the answer, I will be very happy.

Thanks
Alexis

wacom5
Posts: 244
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom UHD and Mac pro 2013

Postby wacom5 » Fri 28. Sep 2018, 07:56

Alright. You will need the Wacom Link Plus (included in the latest Wacom Cintiq Pro 16 inch edition). If you are going to buy a brand new one, look for product code DTH-1620A.

AleXXi
Posts: 5
Joined: Wed 26. Sep 2018, 21:10

Re: Wacom UHD and Mac pro 2013

Postby AleXXi » Fri 28. Sep 2018, 14:43

Thank you very much for your answer.


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