Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Pro 16 cursor problem

Cintiq and Cintiq Pro
Nunjoi
Posts: 1
Joined: Thu 4. Oct 2018, 14:08

Cintiq Pro 16 cursor problem

Postby Nunjoi » Thu 4. Oct 2018, 14:29

Hi,
I just recently purchased a Cintiq Pro 16 and setup was a bit difficult due to problems with permissions in my Mac settings but now I got everything working fine except one thing. In a manner of speaking there's a vertical area that runs along of the screen where the cursor jumps/won't register with the Pro pen 2, touch and mouse works fine. I've tried re-installing drivers, connected the Cintiq to 3 different computers and the problem persisted, it's not software specific either as it happens constantly. I've sent a link to how the problem looks in photoshop https://imgur.com/8QuaEKp . If I hover around the area it's very noticeable and if I make longer, quicker lines they either get bumps or break apart. I fear this is indeed a hardware issue but I hope someone can help.

Thank You,

wacom5
Posts: 228
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 16 cursor problem

Postby wacom5 » Fri 5. Oct 2018, 06:56

I'm afraid that the pen sensor of your Cintiq Pro 16 has a dead scan line. The device will need to be repaired or exchanged. You should contact our support here.


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