Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Spare part: small crew

Cintiq and Cintiq Pro
PeterKelly
Posts: 15
Joined: Mon 25. Sep 2017, 10:47

Spare part: small crew

Postby PeterKelly » Fri 5. Oct 2018, 18:39

I've been using a 24HD for several years and it's still fine, but I took the opportunity the other day of buying a 27QHD touch, which was second hand but in perfect condition (it looks like it was owned by a business and never used!).

Unfortunately, the small screw that retains the cable cover on the back of the panel is missing. As I do need to lift the Cintiq from one place to another on occasions, I need the panel to stay in place, so the screw is vital.

Unfortunately, asking Wacom to provide one, or even just the specifications of it is like pulling teeth. Why is Wacom support so dreadful? It's just a small screw, for heaven's sake and I can't imagine this is the first one ever to be mislaid.

So, if anyone knows where I might get one, or even those specifications so I can source one myself, I would be grateful. I think it is an 'M4' thread, but I'm wary of the depth and the head looks like it needs to be small.

PeterKelly
Posts: 15
Joined: Mon 25. Sep 2017, 10:47

Re: Spare part: small crew

Postby PeterKelly » Mon 8. Oct 2018, 11:36

Well I've just had a reply from Wacom Customer Service, which was as completely useless as always!

I asked if they could provide a replacement, or tell me the specifications. They said they couldn't sell me one.
That's it. No specifications, no suggestions. Nada. Zip. Completely bl**dy useless.


If anyone who owns a 27QHD would be so kind as to measure this little screw and let me know I would be most grateful.


Return to “Pen Displays”