Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Wacom cintiq pro 13 no device connected

Cintiq and Cintiq Pro
Althea
Posts: 1
Joined: Thu 18. Oct 2018, 06:36

Wacom cintiq pro 13 no device connected

Postby Althea » Thu 18. Oct 2018, 06:48

Hello,
I have an urgent problem with my cintiq. I've bought it months ago from a friend, installed it to my macbook air 13 and it worked perfectly from day one, no problems at all.
Today, I switched it on, like usual but the pen doesn't work, it works on the screen of the pc but not on the tablet, the touch keys on the upper side don't work either, except for the one that switches it to "tablet mode" and when I press it the screen of the cintiq turns black.
The cintiq's screen reacts to the touch only, not to the pen, and if I open the wacom desktop centre it says "no device connected" and also from system preferences it doesn't detect it.

I've checked online to find a solution but couldn't find anything useful, please help me!

wacom5
Posts: 164
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom cintiq pro 13 no device connected

Postby wacom5 » Thu 18. Oct 2018, 08:47

Please check the cable connections. If the drivers gives you that error message, it means that there issue some issue with the data connection. If you are using the Wacom Link, try replacing the USB cable or using a different USB port.
If you connected USB-C to USB-C, then replace this cable as well.
If the issue persists then you should contact our support: https://support.wacom.com/


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