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Cintiq Pro 24, lag

Cintiq and Cintiq Pro
Posts: 2
Joined: Sun 24. Feb 2019, 18:56

Re: Cintiq Pro 24, lag

Postby tmwilson » Mon 25. Feb 2019, 17:41

wacom5 wrote:Hi.
tmwilson wrote:I believe I might have the same problem. Not with the screen blacking out, but with the pen lag. In photoshop and in Adobe Animate the response time is just too slow. In Animate I can't even draw a circle without the lines becoming jagged from the lag. This is a brand new device on a brand new Mac Mini bought in February 2019. Is there anything I can do to solve this issue?

If you are having issues, start by trying the steps here: https://www.wacom.com/en-gb/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946
Please clarify how you are connecting the Cintiq Pro to the Mac.

I know I sounds biased, but I highly doubt this is a Wacom issue. The Cintiq Pro hardware is not causing the lag since you seem to be able to navigate the OS without issues. The Wacom Driver only manages the pen data and provides the OS with the data. You can verify this through the driver diagnostics (Wacom Tablet Preferences > About > Diagnose)

They way you describe it seems more like a rendering issue between the graphics card and the Adobe Software. If issues persists, please check https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html.

The Way I'm connected to the Mac mini is by HDMI and USB. There is also a second LG monitor connected via HDMI through a USB-C adapter. Is there a better way to connect the cintiq to the Mac mini?

Posts: 1114
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 24, lag

Postby wacom5 » Tue 26. Feb 2019, 08:12

Not really. The connection you are using should be 100% fine.
I would really recommend you to check the FAQ from Adobe I shared previously.
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