Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

screen settings not working

Cintiq and Cintiq Pro
AleXXi
Posts: 5
Joined: Wed 26. Sep 2018, 21:10

screen settings not working

Postby AleXXi » Thu 25. Oct 2018, 18:45

Hi,

I bought a wacom cintiq pro 16 UHD

ref : 1620A-EU

I use it in 4K with wacom link plus (display port + USB) on a macpro 2013 (cylinder) and with another 4K screen.

Macos 10.14.1

Everything seems to be ok except I can not open "Wacom screen setting" ("Parametres d'affichage Wacom" in French).

I have this error message:

Image

In english = To use this app, please connect something compatible like a cintiq...

Do you know this problem,
Thanks

wacom5
Posts: 1100
Joined: Tue 8. Aug 2017, 14:35

Re: screen settings not working

Postby wacom5 » Fri 26. Oct 2018, 10:32

Need immediate help? Contact our Support: https://support.wacom.com

AleXXi
Posts: 5
Joined: Wed 26. Sep 2018, 21:10

Re: screen settings not working

Postby AleXXi » Fri 26. Oct 2018, 18:26

Hi Thank you for your help,

I find the problem, I just need to shut down the 2nd screen....

Thanks.


Return to “Pen Displays”