Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 24 pro connection

Cintiq and Cintiq Pro
hardworker
Posts: 5
Joined: Sat 27. Oct 2018, 17:30

Cintiq 24 pro connection

Postby hardworker » Sat 27. Oct 2018, 17:38

Hi,
is it possible to connect the Cintiq 24 pro to iMac (late 2013) with USB C to USB A (3.0) cable like this one for example: https://www.amazon.com/AmazonBasics-Typ ... b+c+to+usb

or maybe this one - USB C to mini DP: https://www.amazon.com/Displayport-Weyt ... B076D7DR72

Thnx for the answer!

wacom5
Posts: 169
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 24 pro connection

Postby wacom5 » Mon 29. Oct 2018, 11:37

That will not work in the way you desire. There are two components that you need to worry about when connecting the Cintiq Pro 24: The video signal and the pen/touch data.

USB-C to USB-C cables are able to transmit this through a single cable (if you have the right cable) but if you use a USB-C to mDP cable you will lose the pen / touch data and if you use the USB-C to USB-A you will lose the video signal transmission.

It would make more sense to just use mDP to DP and USB-A to USB-A. These cabled as included with the device should you shouldn't need to buy any cables.

hardworker
Posts: 5
Joined: Sat 27. Oct 2018, 17:30

Re: Cintiq 24 pro connection

Postby hardworker » Sat 3. Nov 2018, 10:10

Hi,

thanks for the answer. I was trying to reduce the usage of many cables to only one but like you said it will not work. The thing is that my adapter for DP to mini DP broke the other day but I've managed to buy DP/miniDP cable (without the adapter) and now it works fine.

I got one more question: why there is no sharpness option in the Wacom display preferences? I have the 6.3.31-4 drivers installed, OS X Sierra, iMac 27 inch, late 2013.

Thanks!


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