Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

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Cintiq Pro 24, Power Saving

Cintiq and Cintiq Pro
spiteyourface
Posts: 11
Joined: Fri 19. Oct 2018, 19:48

Re: Cintiq Pro 24, Power Saving

Postby spiteyourface » Tue 13. Nov 2018, 17:29

I will try those things next, but additionally, is there a convenient way (menu) to put the device into Standby Mode upon demand?

I just tried shutting down the Mac without touching the Cintiq, which indeed put it into Standy Mode (the light was breathing) and it did thereby register the device and screen layouts automatically upon startup.

How long will the device stay in Standby for? Indefinitely?

Can it be put into Standby mode while receiving a signal? That is, is there a way to power down the display without turning the device off (button) and while the attached computer is still on? Since turning the device off reconfigures the screen layout of remaining monitors the same as if it were disconnected. Or would there be no difference in how a connected computer interprets either a sleeping or absent Cintiq Pro 24?

An important part of this troubleshooting is first clarifying what all the expected behaviors are.

And it would be so much superior of a product if I thought I could power down the screen with the device still otherwise on, to have no other effect than to save energy and illumination yet while retaining the multi-screen mapping, and that this was a deliberate feature. Certainly it would bring it in line with the functions of almost any monitor device if this was an optional behavior.

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 24, Power Saving

Postby wacom5 » Wed 14. Nov 2018, 09:07

spiteyourface wrote:I will try those things next, but additionally, is there a convenient way (menu) to put the device into Standby Mode upon demand?


Unfortunately not.

spiteyourface wrote:I just tried shutting down the Mac without touching the Cintiq, which indeed put it into Standy Mode (the light was breathing) and it did thereby register the device and screen layouts automatically upon startup.

How long will the device stay in Standby for? Indefinitely?


That is correct. If you don't press the power button it will remain on standby, like most displays on the market.

spiteyourface wrote:Can it be put into Standby mode while receiving a signal? That is, is there a way to power down the display without turning the device off (button) and while the attached computer is still on? Since turning the device off reconfigures the screen layout of remaining monitors the same as if it were disconnected. Or would there be no difference in how a connected computer interprets either a sleeping or absent Cintiq Pro 24?


No, this is not possible. You can set the OS to not use the display but once the tablet enters standby mode, pen input will not work either.

spiteyourface wrote:An important part of this troubleshooting is first clarifying what all the expected behaviors are.


Agreed. Please let me know if you still have questions about how it works.

spiteyourface wrote:And it would be so much superior of a product if I thought I could power down the screen with the device still otherwise on, to have no other effect than to save energy and illumination yet while retaining the multi-screen mapping, and that this was a deliberate feature. Certainly it would bring it in line with the functions of almost any monitor device if this was an optional behavior.


I will forward this feedback to the product development team. I don't think this should be an out of the box feature to keep the device usage simple. Perhaps it could be an advanced option for more experienced users.


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