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Cintiq Pro 24 "Low Battery" warning?

Posted: Sun 4. Nov 2018, 20:40
by tomatogoatee
I just got a popup saying my tablet had a low battery and I should connect power immediately...

Weird, right?

I have seen that warning when using my MSP as a tablet without power connected, but this is a new one to me. The Cintiq Pro doesn't have a battery, right?

Re: Cintiq Pro 24 "Low Battery" warning?

Posted: Mon 5. Nov 2018, 06:04
by hardworker
Yes, I've got the same alert the other day (only one time). I thought it was the EK remote battery that needed to be powered up but the remote was on the 70% battery I would also like to know why is that happening.

Re: Cintiq Pro 24 "Low Battery" warning?

Posted: Sat 8. Dec 2018, 10:11
by PeterKelly
I get the same with a 27QHDT, but my Express remote is permanently plugged in.

It is a little irritating and, as per usual, Wacom support don't seem remotely interested; hence no reply from them here.
Ah, well...

Re: Cintiq Pro 24 "Low Battery" warning?

Posted: Mon 10. Dec 2018, 08:37
by wacom5
This can be an problem with the reading the drive is getting from the battery status. Normally it's an temporary intermittent issue and very hard to reproduce. I haven't been able to do it myself. One thing you can try is resetting the remote by opening the back cover of the remote and pressing the button. Cannot guarantee it will help but it won't cause any harm. Just be aware that it will be detected as a new device by the driver so you will need to redo your settings afterwards.

Re: Cintiq Pro 24 "Low Battery" warning?

Posted: Tue 11. Dec 2018, 09:29
by PeterKelly
There you go again!

I've just had a direct email form 'Support' and all you ever do is suggest 'Reset'. If not that, it is 'Reinstall', or 'Try older driver'.
Do any of you even remotely know what you are doing? It's no wonder that you keep producing really annoying bugs and take so long to resolve them.