Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 27QHD Touch Has A Dim Spot

Cintiq and Cintiq Pro
Posts: 1
Joined: Tue 6. Nov 2018, 09:34

Cintiq 27QHD Touch Has A Dim Spot

Postby Immitem » Tue 6. Nov 2018, 09:49

Hello there, I bought a used Cintiq 27QHD that was in pretty good condition, earlier this year, but out of the blue I suddenly developed a small spot near the center of the screen where the pixels are dimmer than the surrounding ones. Looking at it through a camera zoom lens I can see that the pixels are still working, just dimmer. It is about the size of one of the stepladder segments on the shaft of the Windows 7 mouse cursor at native resolution, about half a millimeter or less I am guessing.

Is this possibly due to a physical defect or software issue, the logic board going, anybody have a clue and is there anything I can do to fix it? If not then what are my options?


Posts: 169
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 27QHD Touch Has A Dim Spot

Postby wacom5 » Tue 6. Nov 2018, 10:00

That's definitely not a Sofware issue. Could be a micro dust particle or a dark spot developed with time due to pressure on the screen surface. Can't really tell based on your description. Your best bet is to contact our support and check with them.

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