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Bought a new Cintiq Pro 16 - Connectivity a Headache

Wacom One, Cintiq and Cintiq Pro
Posts: 1
Joined: Wed 7. Nov 2018, 09:43

Bought a new Cintiq Pro 16 - Connectivity a Headache

Postby SgtHK503 » Wed 7. Nov 2018, 10:02

So my new Cintiq Pro 16 has recently arrived. Little did I realize that the included cables were not enough to connect the device to my PC.

The cables which included with the device were (1) the power cable, (2) a USB-C cable, (3) a USB-A 3.0 cable, (4) a mini-Displayport cable.

My PC does not have a mini-Displayport nor a USB-C port with DP alternate mode, only the usual USB-A, HDMI, and Displayport ports. Because of this I can only use my Cintiq Pro as a 16-inch version of an Intuos with no display whatsoever.

I have yet to try different 3rd-party adapters and cables just to make the display light up. I will even try and see if I could get it to work with an HDMI adapter. If these fail, I guess my best hope would be to get a Thunderbolt 3 AIC card for my motherboard, which is guaranteed to have the right USB-C port with DP alternate mode -- but it will arrive 2 months from now and I was so excited to use the Cintiq to its fullest when it arrived just yesterday.

I'm pretty sure the Cintiq Pro 16 is an amazing pen display tablet. But it's a shame that such a great (and expensive) product is met with petty connectivity issues like these. How could Wacom not consider the fact that most PCs don't have USB-C and mini-DP ports? If they can design a beautiful and complex tablet like this, how hard would it be to simply include a set of cables that would connect with PCs? This is disappointingly a clear lack of communication between Wacom and its consumer base.

Posts: 1455
Joined: Tue 8. Aug 2017, 14:35

Re: Bought a new Cintiq Pro 16 - Connectivity a Headache

Postby wacom5 » Wed 7. Nov 2018, 15:38

Please reach out the support team. They can help you with the connection: https://support.wacom.com/
Need immediate help? Contact our Support: https://support.wacom.com

Posts: 5
Joined: Sat 27. Oct 2018, 17:30

Re: Bought a new Cintiq Pro 16 - Connectivity a Headache

Postby hardworker » Sat 10. Nov 2018, 06:09

Maybe the solution will be to buy DP to mini DP cable like I did. My adapter for mini DP broke few days after I bought Cintiq 24 so I bought DP to mini DP cable with no adapters to connect the tablet to my iMac. Now it's working just fine...

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