Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Problem with Screen of Cintiq 16.. flickering horizontal line.

Cintiq and Cintiq Pro
MinnaMi
Posts: 4
Joined: Sun 18. Nov 2018, 04:50

Problem with Screen of Cintiq 16.. flickering horizontal line.

Postby MinnaMi » Thu 29. Nov 2018, 21:01

Hi,
Now I have been used "2" cintiq 16 pro.. The first one i got was from amazon warehouse and had to return it because the pen came broken and screen flickering when hoover the cursor right below 2/3 of the screen tall wise . Ok I returned it and buy a brand new one.

The new one arrived with an obviously ding on the top USB C port on the left and some small dings no the top and scratch on the right all around the edge between the glass and the body. and the No box damage or unsealed . Everything is in unboxing brand new condition with seals top and bottom. I wish I can upload photo here.

However, Both of them have these horizontal line screen flickering issue right the same spot. The size is about an inch wide and an inch tall. So, is it defect? Both of them?? It happens all the time when hooping the cursor to these area even on the background picture without program running.

Both of units that I had used are DTH 1620A EU manufactured in May 2018.

Please clarify me if the screen flickering is normal or defect. It's very obvious.Im quite disappointed. These is my first cintiq. Should I expect my replacement will have these issue?

Thank you very much for your time.

wacom5
Posts: 235
Joined: Tue 8. Aug 2017, 14:35

Re: Problem with Screen of Cintiq 16.. flickering horizontal line.

Postby wacom5 » Fri 30. Nov 2018, 13:01

You should cross check all the cables and try with a different computer. It's extremely unlikely that you would see this in the exact same area with two different devices. If you are not able to find the source of the issue, please contact our support: https://support.wacom.com/


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