Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

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Wacom Cintiq Pro 13 - Mapping Isssue

Cintiq and Cintiq Pro
Posts: 1
Joined: Mon 3. Dec 2018, 12:16

Wacom Cintiq Pro 13 - Mapping Isssue

Postby dhanesh66 » Mon 3. Dec 2018, 12:37

Dear Friends,

I am new user of wacom, I purchased Cintiq Pro 13 week back and Connected to my Microsoft surface pro 5 (Windows 10) thru wacom link thru USB 3.0 and Mini display port, Fantastic No issue. But when next time I did the same wacom display not full screen it give shorter screen on both side.
If i connect it as extended display it shows full screen, but when i mirror it, gives same screen ration as of surface pro, resulting screen is less on both sides.
I tied by reinstalling the driver but no success. Wacom interface does not show any mapping tab, i am unable to resolve the issue. If i reduce the resolution of surface pro to match wacom display then it shows full screen, then my surface pro screen become smaller.

Can someone help to resolve this issue

Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq Pro 13 - Mapping Isssue

Postby wacom5 » Wed 5. Dec 2018, 07:59

Welcome to the Wacom family. Glad to hear you are enjoying the Wacom Cintiq Pro 13.

To clarify, the Wacom driver does not control the resolution of the image. The Wacom driver will be responsible for all the things related with the pen and touch control and all the settings you assign to the pen. The mapping settings are referring only to pen input.

For video resolution, these settings are controlled through Windows Display Settings, like you would for any other monitor. Please see: https://support.microsoft.com/en-gb/help/4340331/windows-10-set-up-dual-monitors


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