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Cintiq 27hqdt EK remote hot key problem

Cintiq and Cintiq Pro
Pasha3d
Posts: 3
Joined: Fri 7. Dec 2018, 05:30

Cintiq 27hqdt EK remote hot key problem

Postby Pasha3d » Fri 7. Dec 2018, 05:46

When i setup undo hot key (for z brush) ctrl z, and i press the button, the reaction like i press only ctrl. For redo button (Ctrl shift z) reaction like i press only ctrl shift.
Yesterday i reinstalled wacom drivers and everything worked well but today after restart hot key started to work incorrectly.

wacom5
Posts: 1105
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 27hqdt EK remote hot key problem

Postby wacom5 » Fri 7. Dec 2018, 09:18

Can you provide more details?
Operating system?
Driver version?
Zbrush Version?
Check your keyboard layout and make sure it matches the Software language as well.
Need immediate help? Contact our Support: https://support.wacom.com

Pasha3d
Posts: 3
Joined: Fri 7. Dec 2018, 05:30

Re: Cintiq 27hqdt EK remote hot key problem

Postby Pasha3d » Wed 19. Dec 2018, 09:43

Windows 7. This problem not only Zbrush. All presets of setup EKremote can forgets buttons.
Example - All other- preset i em change two outer key for left and right keyboard buttons. Next day after restart left button does not work. A em change right button for any button, all work good. But button on witch i assigned left key ignore all change. Reinstall drivers solve the problem until first restart. After restart random buttons can broke...

wacom5
Posts: 1105
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 27hqdt EK remote hot key problem

Postby wacom5 » Wed 19. Dec 2018, 10:03

Which driver version to you have? There is a bug in the latest version that prevents the driver from loading the settings after reboot. This should be fixed through a hotfix release later this week. In the meantime, either reload the settings after each reboot, or rollback to the previous driver version.
Need immediate help? Contact our Support: https://support.wacom.com

Pasha3d
Posts: 3
Joined: Fri 7. Dec 2018, 05:30

Re: Cintiq 27hqdt EK remote hot key problem

Postby Pasha3d » Wed 19. Dec 2018, 10:28

6.3.32-3 thanks for the answer. I will wait for hot fix.



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