Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

When windows boots, all my wacom settings are lost/reset

Cintiq and Cintiq Pro
michiel
Posts: 3
Joined: Tue 18. Dec 2018, 06:54

When windows boots, all my wacom settings are lost/reset

Postby michiel » Tue 18. Dec 2018, 07:18

Hi

Every time I boot up my windows 10 PC my Wacom cintiq pro 24 is using it's default mapping. Aka it doesn't remember my custom button layout and the un-switching of 'Use windows Ink'. I have to use each time, after start-up, the wacom preference utility to restore these settings.
I did three times a removal of the driver and a re-installment.

It is highly annoying. Any solutions to this?

wacom5
Posts: 337
Joined: Tue 8. Aug 2017, 14:35

Re: When windows boots, all my wacom settings are lost/reset

Postby wacom5 » Tue 18. Dec 2018, 10:29

The driver team as found an issue with the latest driver. The settings are not importing automatically after a reboot. This bug should get a fixed shortly.
To work around this, you can either uninstall the latest driver and install the latest one, or backup your Wacom settings and import them again after reboot.
Apologies for the inconvenience.


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