Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

cintig pro 24 skipping strokes/strokes hickups

Cintiq and Cintiq Pro
Posts: 3
Joined: Tue 18. Dec 2018, 06:54

cintig pro 24 skipping strokes/strokes hickups

Postby michiel » Fri 21. Dec 2018, 12:31

My new cintig 24pro makes interrupted pen strokes. It's unworkable. In photoshop you can see paintstrokes with gaps in them. But also when trying to make a marquee selection or just plain pulling on a scrollbar it is noticable.
This is NOT a pressure sensitivity thing, nor a windows ink-issue, since that has been turned off. I use wacoms for 22 years, I know how to set them up.

I am on the verge of returning the product unless there is a solution available

Running on windows 10

Posts: 2
Joined: Sat 22. Dec 2018, 16:57

Re: cintig pro 24 skipping strokes/strokes hickups

Postby Mauddip3ds » Sat 22. Dec 2018, 17:12

Bro, hello!
On the black screen you can see the backlight LED?

Return to “Pen Displays”