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cintig pro 24 skipping strokes/strokes hickups

Cintiq and Cintiq Pro
michiel
Posts: 3
Joined: Tue 18. Dec 2018, 06:54

cintig pro 24 skipping strokes/strokes hickups

Postby michiel » Fri 21. Dec 2018, 12:31

Hi
My new cintig 24pro makes interrupted pen strokes. It's unworkable. In photoshop you can see paintstrokes with gaps in them. But also when trying to make a marquee selection or just plain pulling on a scrollbar it is noticable.
This is NOT a pressure sensitivity thing, nor a windows ink-issue, since that has been turned off. I use wacoms for 22 years, I know how to set them up.

I am on the verge of returning the product unless there is a solution available

Running on windows 10

Mauddip3ds
Posts: 2
Joined: Sat 22. Dec 2018, 16:57

Re: cintig pro 24 skipping strokes/strokes hickups

Postby Mauddip3ds » Sat 22. Dec 2018, 17:12

Bro, hello!
On the black screen you can see the backlight LED?


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